Nes talks

    Privacy Policy

    Last updated: May 29, 2026

    This Privacy Policy describes how Nestalkspanish («we», «us», or «our») collects, uses, and protects your personal information when you use our website or book Spanish language classes through our scheduling system. By using our services, you agree to the collection and use of information as described in this Privacy Policy.

    1. Information We Collect

    1.1 Personal Information

    When you book a class, purchase a class package, or contact us, we may collect:

    • Full name
    • Email address
    • Time zone and country of residence
    • Payment information (processed securely through our payment provider — we do not store card details)
    • Google account information used to schedule sessions via Google Calendar and Google Meet

    1.2 Usage Data

    We automatically collect certain technical information when you visit our website, including:

    • IP address and browser type
    • Pages visited and time spent on those pages
    • Device type and operating system
    • Referring website or link

    1.3 Communication Data

    If you contact us by email or through our website contact form, we retain a record of that correspondence.

    2. How We Use Your Information

    We use your personal information to:

    • Schedule and deliver online Spanish classes via Google Meet
    • Process payments and manage your class packages
    • Send booking confirmations, reminders, and class-related updates
    • Communicate with you about your learning progress
    • Send our newsletter and promotional content (only with your consent; you may unsubscribe at any time)
    • Improve the quality of our website and services
    • Comply with legal obligations

    3. Google Services

    Our scheduling and class delivery relies on Google services. When you book a session, your name and email address are shared with Google Calendar and Google Meet to create the appointment. By using our booking system, you acknowledge that Google’s own Privacy Policy applies to the data processed through their platforms. You can review Google’s Privacy Policy at https://policies.google.com/privacy.

    4. Sharing of Your Information

    We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

    • Service providers: Third-party tools we use to operate our business (e.g., payment processors, email marketing platforms such as Mailchimp, scheduling tools), under strict data protection agreements.
    • Legal requirements: When required by law or in response to valid legal requests by public authorities.
    • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice.

    5. Cookies

    Our website uses cookies to improve your browsing experience. Cookies may be used to:

    • Remember your preferences and settings
    • Analyze site traffic and usage patterns
    • Enable core website functionality

    You can configure your browser to refuse cookies, though some parts of our website may not function correctly if you do so.

    6. Data Retention

    We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Specifically:

    • Active student records are kept for the duration of the service relationship and up to 2 years after our last interaction.
    • Payment records are retained as required by applicable tax and accounting regulations.
    • You may request deletion of your personal data at any time by contacting us (see Section 9).

    7. Data Security

    We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    8. Children’s Privacy

    Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe your child has provided us with personal information, please contact us immediately and we will take steps to delete it.

    9. Your Rights

    Depending on your country of residence, you may have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your personal data
    • Object to or restrict the processing of your data
    • Withdraw consent at any time (where processing is based on consent)

    To exercise any of these rights, please contact us at info@nestalkspanish.com.

    10. Links to Third-Party Websites

    Our website may contain links to external sites (such as YouTube or Thinkific). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

    11. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. When we do, we will revise the «Last updated» date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

    12. Contact Us

    If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

    • Email: info@nestalkspanish.com
    • Website: https://nestalkspanish.com
    • Company: Nestalkspanish, Bogotá, Colombia