Nes talks

    Terms and Conditions

    Last updated: May 29, 2026

    Please read these Terms and Conditions carefully before purchasing or using any services offered by Nestalkspanish («we», «us», or «our»). By completing a purchase or booking a class, you confirm that you have read, understood, and agreed to these Terms.

    1. About Our Services

    Nestalkspanish provides online Spanish language instruction through one-on-one sessions conducted via Google Meet. Sessions are booked using Google Calendar. We offer individual classes and class packages for students at various proficiency levels.

    2. Class Packages & Expiration Policy

    2.1 Package Activation

    All class packages become active on the date of purchase.

    2.2 Expiration

    All class packages expire 3 (three) months from the date of purchase. Any unused classes remaining after the expiration date will be forfeited without refund. We strongly recommend booking sessions promptly after purchase to make full use of your package within the validity period.

    2.3 No Extensions

    Package expiration dates cannot be extended, transferred, or carried over under any circumstances, except at our sole discretion in cases of documented medical emergencies or other extraordinary circumstances. Requests must be submitted in writing to info@nestalkspanish.com.

    3. Scheduling & Rescheduling Policy

    3.1 How to Book

    Classes are scheduled through our Google Calendar booking link. You will receive a confirmation email with the Google Meet link once your booking is confirmed.

    3.2 Rescheduling Window

    Rescheduling requests must be made at least 24 hours before the scheduled class start time. Requests to reschedule within 24 hours of the class will not be accepted and the class will be counted as used. To reschedule, please use the link in your confirmation email or contact us at info@nestalkspanish.com before the 24-hour window closes.

    3.3 Late Arrivals

    The instructor will wait up to 30% of the original class duration for a late student (for example, 15 minutes for a 50-minute class). If the student has not joined by that time, the instructor may leave and the session will be considered complete. The class will be deducted from the student’s package and cannot be extended or replaced due to the student’s late arrival.

    4. Cancellation Policy

    4.1 Student Cancellations

    • Cancellations made more than 24 hours before the session: the class is returned to your package and can be rescheduled.
    • Cancellations made less than 24 hours before the session: the class is considered used and will be deducted from your package without refund.

    4.2 Instructor Cancellations

    In the rare event that we need to cancel a session, we will notify you as soon as possible and offer a full reschedule at no penalty to you. The class will be returned to your package.

    5. No-Show Policy

    If you do not attend a scheduled class without prior cancellation, the session will be marked as a no-show and the class will be deducted from your package. No-shows are not eligible for refunds or make-up sessions. We recommend setting reminders before your scheduled sessions to avoid missing them.

    6. Refund Policy

    6.1 General

    All sales are final once a class package is activated. We do not offer refunds for partially used packages or for individual classes that have already been used, cancelled within the 24-hour window, or forfeited due to no-show.

    6.2 Partial Refunds

    A partial refund may be considered under the following conditions:

    • You have not used any classes in the package and submit a refund request within 7 days of purchase.
    • You experience a documented medical emergency or serious personal circumstances that prevent you from using the package. Supporting documentation may be required.

    Partial refund requests must be submitted in writing to info@nestalkspanish.com. Approved refunds will correspond to the value of unused classes only, minus any applicable processing fees. Refunds are not available after the package expiration date.

    6.3 Non-Refundable Situations

    Refunds will not be issued for:

    • Change of mind after a package is in use
    • Classes forfeited due to no-show or late cancellation
    • Expired packages
    • Technical issues on the student’s side (poor internet connection, device problems, etc.)

    7. Code of Conduct

    We are committed to providing a safe, respectful, and productive learning environment. By using our services, you agree to:

    • Treat the instructor with respect and courtesy at all times.
    • Refrain from offensive, discriminatory, or inappropriate language or behavior during sessions.
    • Show up prepared and ready to engage for the best learning experience.
    • Not share your booking link or class access with third parties.

    We reserve the right to terminate a session or cancel a student’s remaining package without refund if conduct is deemed disrespectful, abusive, or disruptive, at our sole discretion.

    8. Recording Policy

    Sessions may not be recorded by students without prior written consent from the instructor.

    Nestalkspanish may occasionally record sessions for quality improvement or educational content purposes. If a session is to be recorded by us, you will be informed at the start of the class and your explicit consent will be requested. You have the right to refuse recording.

    Any unauthorized recording, distribution, or publication of session content is strictly prohibited.

    9. Limitation of Liability & Learning Outcomes

    Nestalkspanish provides Spanish language instruction in good faith and with professional dedication. However, we make no guarantees regarding specific learning outcomes, language proficiency gains, exam results, or career-related results. Language learning requires consistent effort and practice outside of sessions.

    To the maximum extent permitted by law, Nestalkspanish shall not be liable for:

    • Indirect, incidental, or consequential damages arising from the use of our services.
    • Technical failures caused by third-party platforms (Google Meet, Google Calendar, etc.).
    • Any loss of data, time, or opportunity related to cancelled or rescheduled sessions.

    Our total liability for any claim arising from our services shall not exceed the amount paid by you for the class package in question.

    10. Technical Requirements

    You are responsible for ensuring you have a stable internet connection, a working microphone, and a functioning camera (optional but recommended) for your sessions. Technical difficulties on your end do not entitle you to a replacement class or refund. If technical issues occur on our end, we will reschedule the session at no penalty to you.

    11. Intellectual Property

    All course materials, resources, exercises, and content shared during sessions or via our website are the intellectual property of Nestalkspanish. You may not reproduce, distribute, publish, or sell any materials without our prior written consent.

    12. Changes to These Terms

    We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

    13. Governing Law

    These Terms and Conditions are governed by the laws of the Republic of Colombia. Any disputes arising from or related to these Terms shall be subject to the jurisdiction of the competent courts of Bogotá, Colombia.

    14. Contact

    For any questions regarding these Terms and Conditions, please reach out to us:

    • Email: info@nestalkspanish.com
    • Website: https://nestalkspanish.com
    • Company: Nestalkspanish, Bogotá, Colombia